Staff Development - The Demo Station videos are broken up into sections, but if need more assistance, call the Teaching Effectiveness Center at 992-5010 or visit the Staff Development website.
The Helpdesk can troubleshoot a computer software problem, but they do not come to the classroom; service is over the phone at 27711 (992-7711) or via email helpdesk@fullcoll.edu.
If you have a technology problem in the classroom, Academic Computing Technologies (ACT) is not staffed to help you at that time. You will need to submit a Service Request by using the Service Request System (SRS) on the Fullerton College website homepage. Because support is not immediate, it is important to check the demo station before the course begins, and always have a flexible lesson plan.
ACT Service Request - If you are reasonably certain that a component in the demo station is not working properly, or a bulb in the LCD projector or camera is burned out, you should submit a service request. If there is more than one service that needs to be performed, it is best to submit separate requests.
When you need batteries, remotes, or help with closed caption, contact your Division office.